Customer Support Co-ordinator

SS Industries & Marketing

0 years

1 Lacs

palakkad

Posted:1 week ago| Platform: GlassDoor logo

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Skills Required

support service resolve schedule processing communication empathy

Work Mode

On-site

Job Type

Full Time

Job Description

Core responsibilities

A Customer Service Coordinator plays a pivotal role in ensuring exceptional service delivery by acting as a liaison between customers and the company. They manage customer inquiries, resolve complaints, and coordinate with various departments to guarantee timely and accurate responses.

Team and schedule management: Coordinate sales team schedules, appointments, and activities, and manage territories.
Administrative support: Handle administrative tasks, such as managing customer databases, processing orders accurately, and ensuring timely delivery.
Client communication: Serve as a primary point of contact for customer inquiries, manage communications, and ensure customer satisfaction.
Organizational skills: Strong ability to multitask and manage a high volume of tasks efficiently.
Communication skills: Excellent written and verbal communication skills for liaising with clients and the sales team
Empathy, good communication, and problem-solving are core skills in providing excellent customer service

Job Type: Full-time

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

Health insurance

Work Location: In person

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