Customer Support: BPO / KPO

Job Summary:

We are looking for a dedicated and customer-focused Customer Support Executive to manage customer queries, resolve issues, and deliver excellent service across voice, email, or chat support channels. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to handle customer interactions efficiently in a fast-paced BPO/KPO environment.

Key Responsibilities:

Handle inbound and/or outbound calls, emails, or chat interactions with customers

Address customer inquiries, complaints, or service requests in a timely and professional manner

Provide accurate information regarding products, services, billing, orders, or technical issues

Escalate unresolved issues to the appropriate departments as needed

Maintain records of customer interactions and transactions using CRM tools

Follow communication scripts, processes, and quality standards set by the organization

Meet performance metrics including call quality, resolution rate, TAT, and customer satisfaction

Stay updated with product knowledge, service updates, and company policies

Work in rotational shifts/weekends as required (based on process)

Required Skills & Qualifications:

Minimum HSC / Graduate in any discipline

0–3 years of experience in BPO/KPO customer support (freshers welcome)

Excellent verbal and written communication skills (English and/or regional languages)

Basic computer literacy and typing speed

Good listening and interpersonal skills

Ability to handle pressure and work in high-volume environments

Willingness to work in rotational shifts, including night shifts (if required)

Preferred Qualifications: Prior experience in international/domestic voice or non-voice processes Familiarity with CRM platforms (like Salesforce, Zendesk, Freshdesk, etc.) Multilingual capabilities are an added advantage Knowledge of specific domain processes (e.g., banking, e-commerce, healthcare, etc.)

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Provident Fund

Work Location: In person