Customer Support Associate

About WorkIndia:

WorkIndia started with One & Only One Purpose -- To provide jobs to the underprivileged of India who lack access to basic necessities and resources . Our Vision is “To Provide meaningful livelihoods to the 25.8 Cr blue-collar individuals of India and now the 120 Cr blue-collar individuals on this planet”. Far too many individuals are deprived of access to meaningful job opportunities thanks to untrustworthy, opaque & inefficient systems of hiring. WorkIndia is here to change that - through a 100% automated, tech-driven, marketplace for blue-collar hiring. WorkIndia has achieved a scale of 2.8 Crore registered job seekers, 1.7 million registered employers, 3.1 million interview calls and 110k+ hires happening through the platform per month, entirely driven through technology.

Role Overview: The Customer Success Associate is responsible for delivering an exceptional experience to employers by acting as their trusted hiring partner throughout the recruitment journey. This role focuses on building strong relationships, resolving queries across multiple communication channels, providing hiring guidance, and ensuring employers successfully achieve their hiring goals using the platform. The ideal candidate is customer-centric, solution-oriented, and committed to driving employer satisfaction through timely support and proactive engagement.

Roles and Responsibilities:

● Handle inbound and outbound employer calls, WhatsApp messages, emails, and chats professionally.

● Act as a dedicated Customer Success Associate - Hiring Consultant for assigned employers and support them throughout their hiring journey.

● Understand employer hiring requirements and provide guidance on job posting, candidate quality, and platform features.

● Address employer queries, complaints, and hiring challenges in a timely and effective manner.

● Resolve employer concerns by coordinating with internal teams whenever required.

● Conduct proactive follow-ups to ensure hiring progress and honor all callback commitments.

● Build strong relationships with employers by delivering a seamless and high-quality hiring experience.

● Maintain accurate CRM notes, call dispositions, and interaction records after every conversation.

● Identify and report product or process issues to the relevant teams for timely resolution.

Key Skills:

● Bachelor's degree is preferred.

● 1-3 years in customer service, BPO, or a related field. Freshers with strong communication skills are welcome.

● Fluency in English and Hindi is mandatory; knowledge of regional languages is a plus.

● Basic computer skills and familiarity with CRM tools are an advantage.

● Excellent communication, active listening, and problem-solving skills.

● Customer-centric, empathetic, and a positive approach towards issue resolution. Working Days: 6 Days a Week (Monday - Saturday)

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person