Customer Support Associate – Voice Process (L2)

Company Description

Innovatz is a Global Management Consulting, Technology Services, and Business Process Outsourcing Company headquartered in Kuala Lumpur, Malaysia. With a presence in America, China, India, Australia, Korea, Hong Kong, Singapore, Thailand, Philippines, Indonesia, and Vietnam, Innovatz has a skilled workforce of over 500 professionals, including Subject Matter Experts, Project Managers, and Technology Specialists. For over 8 years, Innovatz has been delivering innovative staffing solutions and partnering with clients to enhance productivity and competency. We specialize in providing end-to-end solutions and flexible staffing to adapt to seasonal demands, ensuring we meet the rapidly changing talent needs of today’s market.

Role Description

This is a full-time, on-site role for a Customer Support Associate – Voice Process (L2) located in the Greater Kolkata Area. The Customer Support Associate will handle inbound and outbound calls, resolve customer queries, provide exceptional customer service, and ensure customer satisfaction. Daily tasks include managing customer interactions, addressing complaints, troubleshooting issues, and offering solutions. The role also involves maintaining up-to-date knowledge of products and services and collaborating with other departments for a prompt resolution.

Qualifications

• Customer Support, Customer Experience, and Customer Service skills
• Sales skills and ability to suggest and upsell products and services
• Training skills to guide and assist new team members
• Excellent communication and interpersonal skills
• Problem-solving and troubleshooting abilities
• Ability to work in a fast-paced environment and handle multiple tasks
• Experience in the tech or service industry is a plus
• High school diploma or equivalent; college degree preferred