Customer Support Associate- Spanish

As a Customer Support Associate Spanish Language Specialist at our Chandigarh location, you will be an integral part of our team dedicated to providing exceptional support to Spanish-speaking customers. Your role will involve handling customer interactions through calls, emails, and chat to ensure their needs are met effectively and in a timely manner. Your proficiency in Spanish, along with strong communication skills and a customer-centric approach, will be key to delivering a satisfying support experience. Key Responsibilities: - Engage with Spanish-speaking customers to address their inquiries and concerns. - Resolve a variety of customer queries related to products, services, orders, billing, and more. - Offer accurate information and troubleshoot issues promptly to ensure customer satisfaction. - Maintain comprehensive records of customer interactions for reference and follow-up. - Collaborate with internal teams to resolve complex issues and provide seamless support. - Adhere to assigned shift schedules and meet performance Key Performance Indicators (KPIs) consistently. - Uphold high service quality standards to enhance customer satisfaction levels. Requirements: - Proficiency in spoken and written Spanish is mandatory for this role. - Good command of English is essential for effective internal communication. - Previous experience in customer support or Business Process Outsourcing (BPO) is advantageous. - Strong interpersonal skills, effective communication abilities, and a problem-solving mindset are crucial. - Willingness to work in rotational shifts and be available on rotational week offs. - Ability to maintain composure and professionalism during challenging situations. Perks & Benefits: - Transportation facilities provided for pick-up and drop across Chandigarh and nearby areas. - Complimentary meals during scheduled shift hours. - Opportunities for professional growth in a dynamic work environment. - Collaboration with a multicultural team and specialized language support unit. In this full-time role, you will also benefit from additional perks such as meal provisions, paid sick time, paid time off, and Provident Fund. The work schedule involves evening shifts, fixed shifts from Monday to Friday, and night shifts. If you meet the requirements and are interested in joining our team, please contact the employer at +91 7009243534 to discuss your current CTC and Spanish language proficiency.,