Customer Support Associate

We are looking for a Process Associate to handle customer calls for a US-based process. The candidate should have excellent communication skills and the ability to resolve customer queries efficiently. This is a voice-based process requiring candidates to work in US shift timings.

Key Responsibilities:

• Attend inbound/outbound customer calls from US clients.
• Provide accurate information and resolve customer queries efficiently.
• Document all call information according to standard operating procedures.
• Maintain a high level of customer satisfaction.
• Follow communication “scripts” when handling different topics.
• Escalate unresolved issues to the appropriate departments.

Requirements:

• Excellent verbal communication skills in English.
• Willingness to work during US shift timings (Night Shift - IST).
• Minimum qualification: 12th pass / Any graduate.
• Freshers and experienced candidates can apply.
• Good listening skills and problem-solving abilities.
• Prior BPO or voice process experience is a plus.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹33,000.00 per month

Benefits:

• Leave encashment
• Provident Fund

Work Location: In person