Customer Support Associate

As a Junior Customer Support Associate at Reliance Retail, you will play a crucial role in ensuring a superior consumer experience across various channels. With your 1 to 3 years of customer service experience, you will handle customer queries efficiently and enhance satisfaction as we expand our retail presence in Ludhiana. **Key Responsibilities:** - Provide excellent customer service by understanding their requirements and offering appropriate solutions promptly. - Engage with customers across channels to ensure a consistent and positive experience throughout their service journey. - Assist in handling customer complaints and inquiries, ensuring satisfactory resolution within company guidelines. - Coordinate effectively with the back-end operations team to streamline processes and enhance customer satisfaction. - Maintain accurate customer records using digital tools for efficient data management and future reference. - Support the sales team by cross-checking product information and assisting during high demand periods as required. - Perform cash handling tasks responsibly, safeguarding financial integrity and following company policies. - Contribute to company growth by identifying potential service improvements and providing valuable customer insights. **Qualifications and Skills:** - Proven customer service experience with a minimum of one year in a customer-facing role. - Exceptional communication skills to interact clearly and concisely with customers and stakeholders. - Strong problem-solving abilities with a proactive approach to spotting potential issues and developing swift solutions. - Proficiency in cash handling operations and knowledge in backend operations for effective coordination. - Mandatory skills include Customer Experience, Customer Support, and BOH (back of house skills). Reliance Retail, headquartered in Mumbai, is India's largest retailer with a vast omni-channel presence, prioritizing an unmatched shopping experience and customer service. Join our team to be a part of the retail industry's key player and contribute towards our continued success.,