Customer Support Associate (HSR Layout, Bangalore) Be the first point of contact for customers using Ionage chargers and CMS. Handle customer queries via phone, email, and chat professionally. Provide troubleshooting guidance and usage instructions for chargers and CMS. Escalate unresolved technical issues to engineering/technical support teams . Document interactions and follow up to ensure issue resolution . Maintain high customer satisfaction and relay feedback to the product team . Participate in ongoing training to stay updated on products and industry trends. Ideal for candidates who: Enjoy problem-solving and customer interaction . Want to learn about EV technology and customer operations. Are motivated to work in a fast-growing, clean-tech environment .
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