Customer Support Associate

Desired Candidate Profile

Bachelor’s degree in any stream.

At least 1-2 years of experience

Should be well versed in any one of the Language set.

• Set 1 - English, Telugu & Hindi - 5 Openings
• Set 2 - English, Hindi & Kannada - 1 Opening
• Set 3 - English, Telugu, Kannada & Tamil - 2 Openings
• Set 4 - English, Hindi, Kannada & Tamil - 1 Opening
• Set 5 - English, Telugu & Tamil - 1 Opening

Responsibilities:

• Maintains positive and professional behaviour always portraying the company in a positive image while effectively managing customer complaints/issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
• Contributes to a positive team environment and maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Liaise with other departments such as the Product team or Technical Team, as required to resolve user issues and questions.
• Resolve user issues, queries, concerns with effective, clear, and professional written communication over Calls (IB/OB), Emails and Chats.
• Follow up on Unresolved/reopen cases, coordinate with the technical, product team and reply to the customers adhering to the timelines.
• Consistently achieve the daily productivity targets and ensure quality standards are met.
• Provides prompt and efficient service to users including the appropriate escalation of user issues.

Job Types: Full-time, Permanent

Pay: ₹350,000.00 - ₹550,000.00 per year

Benefits:

• Food provided
• Health insurance
• Provident Fund

Language:

• English Telugu Hindi (Required)
• English Hindi Kannada (Required)
• English Telugu Kannada Tamil (Required)
• English Hindi Kannada Tamil (Required)
• English Telugu Tamil (Required)

Work Location: In person