Customer Support Associate I

Responsibilities

• We're looking for an experienced Customer Support Associate to join our Customer Success team.
• Reporting to the Manager, Customer Services, you'll be responsible for:.
• Experience assisting customers through chat and email support concerning scheduled changes, upgrades and migrations..
• You will create customer engagements following the project(s) assigned..
• You will maintain the balance between the customer's requirements and business..
• Maintain and share daily progress report..
• What Were Looking for (Minimum Qualifications).
• Must be driver and, motivated.
• Must be aware of every aspect related to our organization regarding processes, products and services and policy procedures..
• Drive customer engagements following a defined process.
• Excellent customer service skills.
• Excellent customer management and project management skills.
• Ability to drive closures with customers.
• What Will Make You Stand Out (Preferred Qualifications).
• Need basic understanding of TCP/IP and Networking..
• Any CCNA/CCDP certification is a good..
• At Zscaler, we believe that diversity drives innovation, productivity, and success.
• We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure.
• We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs.
• For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website..