We are looking for a proactive and customer-focused Inbound Process Executive to handle Voice-based callback requests. In this role, you will be responsible for reaching out to users who have raised queries via call and requested a callback. Your goal is to assist them effectively over the phone, resolve their concerns, and ensure a smooth and satisfying customer experience.

Key Responsibilities:

Inbound calls based on callback requests raised by users.
Understand customer concerns and provide appropriate resolutions over the call.
Document the conversation outcomes accurately in the system/CRM.
Follow standard calling scripts and maintain professionalism in all interactions.
Escalate complex issues to relevant teams when required.
Ensure timely follow-up for unresolved or pending cases.
Coordinate with call support agents for context or additional information if needed.
Maintain high customer satisfaction by being empathetic, patient, and solution-driven.

Requirements:

6 Months 2 years of experience in In-bound - Out-bond voice support or customer service roles.
Excellent verbal communication skills in English, Hindi and any other regional language.
Strong listening skills and ability to understand customer issues clearly.
Basic proficiency in using CRMs or support tools.
Willingness to work in shifts, including holidays.
Patience and a customer-first attitude.
Minimum qualification: Graduate.
Location: Bommanahalli, HSR Layout.

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Customer Support Associate