Customer Support Associate

Dear Candidate,

As discussed please find below the job description attached, kindly share your updated resume along with the below information:

About Company

Vqualify

At Vqualify, we simplify vehicle financing in India. Our platform connects you with the best rates and flexible terms for cars, scooters, motorcycles, and commercial vehicles. Experience smooth, affordable financing!Vqualify made refinancing my car a breeze. Their rates were unbeatable, and the fully digital process was incredibly smooth. Highly recommended!

Website: https://vqualify.com/

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Position: Customer Support Executive

Department: Customer Service

Reports To: Center Manager/ Team Lead

Location: Ramdev Plaza / CMI, 301/302, Western Express Hwy, near Maruti Nexa Showroom, Kashimira, Mira Road East, Thane, Mira Bhayandar, Maharashtra 401107

Working Days and Timings: Monday- Saturday, 10.00 am to 6.00 pm

Position Overview: The Customer Support Executive is responsible for driving online 2w / 3w / 4w loan product sales through proactive selling techniques and exemplary customer service. This role requires communication skills, sales acumen, and the ability to handle customer queries effectively.

Key Responsibilities:

• Sales & Lead Generation:● Make outbound calls to potential customers who have dropped leads on digital channels to promote auto loan products and services.● Understand customer needs and recommend suitable products/services.● Help customers take online loan journeys and get loan sanction letters.● Achieve and exceed monthly sales targets.
• Customer Service & Management:● Handle customer inquiries, providing appropriate solutions and alternatives within the time limits.● Process customer orders, ensuring all information is accurate.● Keep records of customer interactions, transactions, comments, and complaints.
• Product Knowledge:● Stay up-to-date with loan products features, benefits, pricing, Rate of interest, EMI, Tenure and other promotional offers.● Educate customers about the features and benefits of products and services.
• Team Collaboration:● Work closely with team members to ensure consistent high-quality service and to share best practices.● Attend team meetings and training sessions.
• Data Management:● Maintain accurate records of calls made and specify the outcome on each call.● Update customer records in the company's database as required.
• Compliance:● Adhere to all company policies, procedures, and ethical standards.● Ensure compliance with data protection regulations.

Qualifications & Skills:● High school diploma or equivalent; college degree preferred.● Previous telesales experience, preferably in an auto loan / vehicle insurance call centre environment.● Strong communication skills, both verbal and written.● Proficient in computer skills, including CRM software and MS Office.● Exceptional negotiation and persuasion skills.● Excellent active listening, problem-solving, and organisational skills.● Basic Fluency in English.If you have any doubts please feel free to reach out on the below mentioned contact.

Thanks & Regards,

Naina

Contact: +91- 8319348037

Job Type: Full-time

Pay: ₹9,822.69 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person