Customer Support Associate (CSA) - Voice

You are being offered the position of Customer Support Associate (L2) in our Voice Process team. Your primary responsibility will be to handle customer queries over phone calls, ensuring exceptional service by resolving issues in a professional and efficient manner. This is a contractual role until October 31, 2025, with the possibility of extension based on your performance and business requirements. As a Customer Support Associate (L2), you will be expected to work 10 hours per day in rotational 24/7 shifts, with 5 days of work per week and 2 rotational week offs. Your tasks will include providing first-call resolution, maintaining quality customer support, and adhering to process guidelines to meet performance targets. To be eligible for this position, you must have a minimum qualification of High School Pass (12th pass) and possess excellent verbal communication skills in English and Hindi. Both freshers and experienced candidates are welcome to apply. You should have a typing speed of 30 WPM with 90% accuracy and be willing to work in night shifts or odd shifts as required. The interview process will consist of HR screening, a typing test, an operations round, a Voice Versant Test (V4 and above), a PMAP assessment, and a client round via video call. Compensation and benefits include shift allowance for odd shifts, health insurance, Provident Fund, and performance bonuses. If you are looking for a challenging role where you can utilize your communication skills to assist customers and work in a fast-paced environment, this opportunity might be the right fit for you. Please ensure that you have not appeared for any Flipkart interview in the past 3 months before applying for this position.,