Customer Success Specialist

As a Technical Support Specialist, you will unleash your inner detective by troubleshooting complex technical issues and resolving customer problems with precision and care. Your role will involve being a customer success advocate, delivering personalized support via phone, email, or chat to build trust and loyalty with customers. Additionally, you will collaborate with internal teams to identify solutions and implement fixes, expanding your technical expertise. As a data steward, you will maintain accurate records of customer interactions using CRM software, ensuring seamless continuity. Key Responsibilities: - Troubleshoot complex technical issues and resolve customer problems - Deliver personalized support via phone, email, or chat - Collaborate with internal teams to identify solutions and implement fixes - Maintain accurate records of customer interactions using CRM software Qualifications Required: - Excellent verbal and written communication skills - Active listening and empathetic customer-centric approach - Adaptability and time management for handling diverse customer issues - Collaboration with internal teams and continuous learning of new technologies - Positive attitude, attention to detail, analytical thinking, resilience, and customer-centric mindset In addition to the above qualifications, familiarity with CRM software, multitasking ability, and technical documentation skills would be beneficial for this role.,