Customer Success Specialist - Security

As a Customer Success Specialist (CSS) at Cisco, your role is crucial in accelerating customer adoption of Cisco products and solutions, transforming their businesses, and driving positive business outcomes. You will be a strategic advisor and technical expert within the Cisco Customer Experience (CX) organization. Your Impact: - You will be a subject matter expert in your aligned product or architecture, providing consultative solutions to help customers realize value faster. - Deliver Accelerators and ATX (Ask-the-Expert) sessions to customers, tailoring deliverables and producing quantifiable business outcomes. - Facilitate high-impact, technology-specific workshops to accelerate business initiatives. - Leverage domain specialization to identify and manage risk areas proactively. - Contribute to product and offer improvement by providing lifecycle feedback. - Inspire customers to make deployment decisions and track long-term business outcomes. - Collaborate with Account teams, Partners, and Success teams to improve customer adoption and drive growth. - Evangelize the CX offer strategy and roadmap to relevant stakeholders. - Drive adoption and expansion of Cisco products by highlighting opportunities and strategies to customers and the Success team. Minimum Qualifications: - 12+ years of experience in technical consulting or customer interfacing roles in IT security domains. - Deep understanding of industry standard processes related to IT security. - Detailed knowledge of technologies such as Firewalls, ISE, Umbrella, Duo, SNA, etc. - Ability to define and articulate how technology can solve business challenges. Preferred Qualifications: - Suggested Cisco technical Certifications: CCNP / CCIE or equivalent. - Suggested Cisco Success Management certifications: Cisco Certified Success Specialist. - CISM / CISSP or equivalent. - BS in Engineering, Computer Science, Masters preferred. At Cisco, everyone contributes their skills and perspectives to create an inclusive future. The company values connection, diversity, and continuous learning and development. Cisco supports hybrid work trends, encouraging employees to give their best and be their best. The company fosters a sense of belonging and community through various employee resource organizations. Employees are encouraged to volunteer, with dedicated paid time off for this purpose. For applicants in the U.S. and/or Canada: - Quality medical, dental, and vision insurance. - 401(k) plan with a Cisco matching contribution. - Short and long-term disability coverage. - Basic life insurance. - Wellbeing offerings. Cisco offers an incentive program based on revenue attainment, with different rates based on performance levels, encouraging employees to strive for excellence.,