Customer Success Renewal Executive

About us:

At PadCare, we're on a mission to make hygiene sustainable. Founded in 2018, we have developed India's first patented sanitary napkin recycling technologyPadCareX.

But we're not just solving a waste problem, we're building a circular economy that champions environmental resilience and social equity. Our service model closes the loop starting from collection, recycling, and transforming single-use sanitary napkins into sustainable materials, while also creating dignified jobs for marginalized waste workers, especially women, across the country.

With 100+ changemakers across 25+ cities, PadCare is driving real impactfor people and the planet. Recognized by Forbes, the World Economic Forum, and more, we believe business can be a force for good. If you do too, PadCare is where your purpose finds a home.

Oh, and you must have seen us on an episode of Shark Tank India, Season 2 -https://www.youtube.com/watchv=7q0cmPtpJRo

To learn more about the work that PadCare is doing, check out the website: www.padcarelabs.com

Role overview & Key responsibilities:

As a Customer Success Renewal Executive, you will be responsible for managing contract renewals, maintaining client satisfaction, and ensuring seamless continuity of services. You will play a key role in revenue retention by proactively engaging with our client partners, addressing their needs, and facilitating timely renewals.

• Own the renewals lifecycle for assigned clients from initial outreach to closure.
• Track and monitor upcoming contract expiries using CRM and internal tools.
• Collaborate with the sales, finance, and operations teams to align pricing, timelines, and service expectations.
• Send timely renewal communication and follow-ups via emails, calls, and meetings.
• Address client queries, concerns, or escalations related to the renewal process.
• Coordinate with documentation, invoicing, and legal teams for smooth PO and agreement processing.
• Maintain accurate and up-to-date records of renewal statuses and forecasts.
• Identify opportunities for service upsell or cross-sell during renewal conversations.
• Provide inputs for client retention strategies based on feedback and insights.

What we're looking for:

• Bachelor's degree in Business, Sales, Marketing, or a related field.
• 12 years of experience in client servicing, account management, or renewals .
• Strong communication and relationship management skills.
• Proficiency in Microsoft Office, Excel, and CRM tools.
• Highly organized with a proactive and detail-oriented approach.
• Ability to multitask and work under tight deadlines in a fast-paced environment.
• A customer-first mindset with a problem-solving attitude.
• Culture Fit:Must align with PadCare's values Integrity, Entrepreneurship, Collaboration, Customer-First, Innovation.

Work Mode:

Why Join us:

• Compensation:

  Competitive salary in line with industry standards.

• Growth Path:

  Opportunity to scale into Customer Success Renewal Manager as PadCare expands globally.

• Purpose With Impact:

  Join a mission-driven team transforming menstrual hygiene through sustainable solutions that uplift women's health, the environment, and sanitation workers dignity.

• Eco-Warrior in Action:

  Help recycle millions of sanitary pads and actively reduce landfill waste and carbon emissionsreal impact, not just buzzwords.

• Innovation Meets Heart:

  Be part of a team that blends empathy with patented 5D recycling tech to build the future of circular economy.

• Grow With Us:

  We're a fast-gowing, venture-backed startup offering real opportunities to scale your career as we scale our impact.

• A Culture That Cares:

  Work in a space where collaboration, inclusivity, and purpose aren't just valuesthey're how we roll every day.