Customer Success & Marketing Coordinator

📢 Customer Experience & Operations Associate – STEM Play Labs

Location:

Type:

Experience:

STEM Play Labs

What You’ll Do

• Respond to customer

  emails, WhatsApp, and calls

  with empathy and clarity
• Manage and update

  Shopify backend

  , optimizing as needed
• Coordinate with operations to track

  orders, returns, and customer feedback

• Assist in

  influencer collaborations

  and community partnerships
• Support marketing with

  campaign setup, content calendars, tracking, and reporting

• Maintain records of

  queries, reviews, and CRM inputs

You’re Good At

• Clear, confident

  communication

  — both spoken and written
• Staying organized, juggling multiple conversations, and

  following up consistently

• Using tools like

  Google Sheets, Gmail, website CMSs

  , and customer support platforms (Zendesk, Intercom, etc.)
• Taking initiative, solving problems, and working

  without micromanagement

Bonus Points If You

• Have worked at a

  DTC brand or startup

• Understand

  influencer marketing

  and social media engagement
• Have experience with

  Shopify, WooCommerce, Wix

  , or similar platforms

Why Join Us?

heart of a fast-moving brand

How to Apply:

1. Fill-in this form https://docs.google.com/forms/d/e/1FAIpQLSe-a4bC_JK9_98nQ1sibxPB6ZP9wQVpFMpKVMGp6Gz1lZSm7g/viewform?usp=header
2. Send your resume to hr@merituseducation.com with the subject line “Customer Experience & Operations – Chennai”.