Customer Success Manager - Video Telematics

Key Responsibilities

• Develop a deep relationship with the customer and an understanding of their unique requirements pertaining to Fleet management
• Map and build relationships with key stakeholders for your accounts to ensure they are engaged with us throughout the year
• Be a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefits
• Drive adoption and consumption of telematics parameters at the customer's end, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell)
• Be the customer's voice within Intangles providing feedback to our Video Telematics and Product team to develop/identify new features and advocate for our customer's needs (services, support, product management, executive alignment)
• Conduct MBRs/QBRs and document notes, MoMs, RCAs and manage escalations with customers and driving them internally across different teams
• Identify opportunities for customer references, testimonials and case studies
• You will be required to travel on-demand to a customer site for short visits

What We Are Looking For

• Minimum 5 years of experience in customer success serving Key and Enterprise level customers
• Prior experience working at a B2B SaaS or Vehicle Telematics Technology provider preferred
• Has prior sales experience or feels comfortable selling
• Process-oriented and analytical
• Previous experience using CRM tools, ticketing software and other tech enablement preferred
• Advanced knowledge of Microsoft Excel and Word
• Passion for solving client challenges and commitment to client delight
• Proven ability to coach, mentor, and develop individual contributors
• Naturally curious, with excellent critical-thinking skills