Customer Success Manager

We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. This includes to help with the design and implementation of the whole technological strategy, being a trustful partner by purchasing the optimal software and cloud solution and managing and optimising the software inventory.

Partner Business Development Manager B2B | ONEClub | Microsoft 

pensum: full time | location: LATAM / remote

ONEClub in a nutshell:

ONEClub is the partner (B-2-B) business in SoftwareONE. SoftwareONE has always been a partner friendly business and through ONEClub we create mutually beneficial offerings, services and commercial recognition with and through our partners. You want more information? Click here

The role in a nutshell:

As part of our 3-people team, the new colleague will be responsible for enabling SoftwareONE colleagues and subsidiaries, as well as our partners in joining and accelerating the ONEClub business. There will be a focus particularly on the Microsoft business and programs (e.g. Microsoft CSP). The role is tasked with growing the business and increasing the profitability of the business. 

Key Responsibilities:

• Design, implement, and maintain scalable data models to support analytics systems.
• Lead and execute data migration strategies from legacy systems to modern platforms.
• Implement data security solutions and policies, ensuring compliance with industry standards and regulations.
• Provide support for testing data systems, ensuring accurate and thorough validation of data transformations, migrations, and integrations.
• Develop and implement strategies to ensure data solutions can scale efficiently with growing datasets and business requirements.
• Data Integration using ADF, MS Fabric Data Factory, Notebooks, etc
• Conduct data governance assessments
• Support and contribute to entry-level data science projects, leveraging statistical models and machine learning techniques.
• Assist in presales activities by providing technical expertise on data solutions.

 your experience

• 3+ years working in IT industry
• Skilled in
  • relationship building,
  • verbal and written communication,
  • problem solving,
  • researching partner and program information,
  • planning, scheduling and organizing work
• Customer service experience preferred

 your knowledge

• Good understanding of Software licensing and Cloud offerings
• Basic understanding of key technologies and trends in the cloud domain, modern workplace, cloud operating models, cloud economics
• Preferably knowledgeable with Microsoft’s licensing programs and
  product stack

  your language skill

• Fluent business English (C-level)
• Additional languages as Spanish and Portuguese will be a plus. 

your personality

• Our Core Values fit your value system
• Understands the customer
• Able to work across multiple projects
• High level of customer focus and passionate about customer experience
• Being a team player and working well in a group
• Raise topics, discuss & question situations, while jointly aligning to the outcome

Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful. Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people and empowering them to succeed, is the absolute key to our success.

-Patrick Winter, Founder.

 Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy. 

“SoftwareONE is an equal opportunity employer. With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career.”