Customer Success Manager - Eurasia

As a Customer Success Manager at Zocket, you will be at the forefront of helping businesses unlock new efficiencies and effectiveness in digital marketing by leveraging innovative AI-driven solutions. Your role is crucial in ensuring customers fully utilize Zocket's platform and achieve maximum value through autonomous AI tools. You will build strategic relationships, provide guidance on optimizing marketing campaigns across major advertising channels, and facilitate the integration of AI-powered workflows into their operations. Key Responsibilities: - Act as the primary customer success partner for Eurasia clients, ensuring they unlock maximum value from Zocket's platform. - Build strategic relationships to foster long-term loyalty and advocacy. - Utilize customer insights to proactively address challenges, increase product ROI, and drive adoption. - Advocate for customer needs internally to enhance the product and service experience. - Master Zocket's product capabilities to effectively guide clients in optimizing their social media marketing efforts. Qualifications Required: - Minimum 2 years in Customer Success or Client Relationship roles, preferably in SaaS. - Availability to work during Eurasia business hours (12 PM to 9 PM). - Outstanding interpersonal and communication skills to confidently engage with diverse clients. - Strong analytical skills to detect patterns and offer actionable recommendations. - Positive, proactive attitude with a genuine passion for customer success. Joining Zocket will allow you to play a pivotal role in a fast-growing startup that is revolutionizing social media marketing for businesses across Eurasia. You will work in a motivated and collaborative team environment that supports professional growth. Additionally, you will have the opportunity to directly impact a diverse range of clients, benefit from flexible hours, comprehensive perks, and engaging company events. Zocket's platform combines automation and insights to simplify marketing efforts and accelerate business growth.,