Customer Success Executive - Female

Company Profile :

KDM Telecom Solutions Pvt. Ltd. was founded in 2011. It operates as a manufacturer, wholesaler, and importer of mobile accessories and gadgets.
Initially, KDM embarked on its journey in this industry through a wholesale channel model. However, as the landscape of mobile phones evolved with the advent of smart technology, KDM expanded its business model to include a channel network platform. Consequently, it established a robust network of dealers and distributors to cater to the changing needs of the market

JD:

· Conducting customer satisfaction surveys to understand what areas of the company's services need improvements

· Dealing with customer issues and churning out an easy-to-follow solution

· Helping customers choose the right product for their requirements and budget

· Handling customer concerns and complaints in a timely manner

· Informing customers of upcoming promotions or deals

· Establishing a positive rapport with all clients and customers in person or via phone

· Forming reports based on customer satisfaction statistics and helping their team to develop new skills

· Fixing appointments based on the availability of customers and clients

· Interacting with customers to ensure they have a desirable and shareable experience

Company Website : www.kdmindia.in

Location : Mumbai (Mumbai Central)

Only Female Candidates

Job Type: Full-time

Pay: ₹300,000.00 - ₹400,000.00 per year

Experience:

• total work: 4 years (Preferred)

Work Location: In person