Customer Success Executive

Job Description

Job Title: Customer Success Executive Job Summary: A Customer Success Executive is responsible for ensuring that International & Domestics Clients have a positive experience with a company’s product or services, from onboarding through ongoing support and retention. This role focuses on building strong relationships, helping clients achieve their goals, and maximizing their satisfaction and loyalty. Key Responsibilities: · Assist with new International & Domestic Client onboarding and documentation, ensuring a smooth introduction to our services. · Serve as the primary point of contact for client queries, providing timely and accurate support. · Handle client inquiries, complaints, and special requests with a solutions-focused approach. · Track customer satisfaction metrics and contribute to strategies for improving customer experience and retention. · Build and maintain strong relationships with customers, understanding their business needs and proactively addressing challenges. Requirements: · 1-3 years of experience in customer success, client servicing, or account management (preferably in travel, luxury, or service-based industries). · Excellent verbal and written communication skills in English; additional languages are a plus. · Familiarity with CRM systems and support ticketing tools. Shifts: · Day Shift: 11 am – 7 pm 6 Days Working: Monday - Saturday Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Fixed shift Morning shift Ability to commute/relocate: Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): If selected, how soon you can join us? What is your current in-hand salary? What is your expectation regarding salary? Experience: as a customer success executive: 1 year (Preferred) travel industry: 1 year (Preferred) Work Location: In person