Leadrat

About the job: LeadRat, the flagship SaaS product of Dhinwa Solutions Private Limited, is one of the fastest-growing companies in its domain across the globe. In just 22 months, LeadRat has revolutionized the real estate industry by offering intelligence-driven CRM solutions that streamline lead management, property listings, team management, task tracking and many more. With offices in Bengaluru, Pune, Gurugram, and Dubai, a team of 100+ dedicated professionals, and 800+ B2B clients, we are poised for exponential growth. As part of our ambitious global expansion strategy, we aim to establish a presence in two more countries and five additional Indian cities within this year (2025). We are now looking for like-minded, dynamic individuals to join our journey and help scale our success to greater heights. We're looking for a WhatsApp campaign manager to lead our WhatsApp marketing efforts and generate high-quality leads. As a WhatsApp marketing specialist, you will be responsible for creating and executing WhatsApp marketing campaigns, managing WhatsApp groups, and leveraging WhatsApp's features to drive lead generation and customer engagement. Key responsibilities: 1. Develop and execute WhatsApp marketing strategies to generate leads and drive conversions. 2. Create engaging WhatsApp content, including text, images, and videos. 3. Leverage WhatsApp's features, such as broadcast messages and automated responses, to optimize marketing efforts. 4. Analyze WhatsApp metrics, such as open rates and response rates, to optimize campaigns. 5. Collaborate with cross-functional teams to align WhatsApp marketing efforts with overall business goals. 6. Stay up-to-date with WhatsApp's policies and best practices to ensure compliance. Requirements: 1. 2+ years of experience in WhatsApp marketing or digital marketing. 2. Proven track record of generating leads and driving conversions through WhatsApp marketing. 3. Strong understanding of WhatsApp's features and best practices. 4. Excellent content creation and copywriting skills. 5. An analytical mindset and the ability to measure campaign effectiveness. 6. Strong communication and collaboration skills. 7. Experience with WhatsApp Business API. 8. Knowledge of marketing automation tools. 9. Familiarity with CRM software. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 3,00,000 - 5,00,000 /year Experience: 1 year(s) Deadline: 2025-06-19 23:59:59 Skills required: Search Engine Optimization (SEO), Email Marketing, Lead Generation, Display Ads, Marketing Strategies and Marketing Campaigns About Company: Leadrat, a leading SaaS CRM tool developed by Dhinwa Solutions Private Limited, is revolutionizing the real estate industry by integrating intelligence and business growth solutions.

Greetings from Leadrat! About Leadrat: Leadrat, the flagship SaaS product of Dhinwa Solutions Private Limited, is one of the fastest- growing companies in its domain across the globe. In just 22 months, Leadrat has revolutionized the real estate industry by offering intelligence-driven CRM solutions that streamline lead management, property listings, team management, task tracking and many more. With offices in Bengaluru, Pune, Gurugram, and Dubai, a team osf 100+ dedicated professionals, and 800+ B2B clients, we are poised for exponential growth. As part of our ambitious global expansion strategy, we aim to establish a presence in two more countries and five additional Indian cities within this year (2025). We are now looking for like-minded, dynamic individuals to join our journey and help scale our success to greater heights. We are Hiring a Business Development Executive Please find the details below. Location: Bangalore / Pune Job Type: Work from Office & Full-time Experience : 1year -4years Job Requirements: •Responsible for making outbound calls and regular follow-up on leads assigned. •Build a strong relationship/Trust with customers by Understanding the clients. •Process the Revenue generation by following Cold calling and follow-ups frequently. •Strong to give Demos/Presentations to the clients online and convert them to potential clients. •Strong enough to give revenue to the company and able to deliver results on time. •Motivated enough to do marketing Research on different CRM applications/software as per the clients requirements. •Requirements, Explain the product or service to potential customers and suggest the right products to the customers. •Handling customer queries and resolving the issues related to them. •He/she should have great communication and convincing skills and be able to reach targets. •He/She should be okay to give the physical demos if necessary or if requested by the client in rare cases. Requirements and Skills : •Experience in using CRM. •B2B experience is a plus •Target driven •Ability to work collaboratively in a team environment. •Excellent problem-solving and communication skills

Customer Onboarding and Engagement Assist the Customer Success Manager in onboarding new clients, ensuring seamless adoption and integration of the product. Conduct comprehensive product training sessions to help customers maximize the value of the platform. Serve as the customers first point of contact, acting as their advocate and champion. Customer Support and Issue Resolution Respond promptly to customer queries, provide resolutions, and offer expert guidance. Coordinate with the backend team to report and resolve product-level bugs. Use remote support software like Anydesk or TeamViewer for troubleshooting. Handle escalations effectively through client meetings, adhering to established escalation metrics. System and Process Management Manage and maintain CRM tools to ensure accurate customer records. Create and track tickets in Azure DevOps for bug fixes and feature requests. Raise integration requests with real estate portals and social media platforms. Customer Satisfaction and Retention Monitor customer health through metrics and assessments, ensuring high-quality engagement at every stage. Collect CSAT (Customer Satisfaction) scores and feedback consistently to improve service delivery. Maintain First Response Time (FRT) standards in WhatsApp Business groups and other communication channels. Revenue Growth and Community Building Identify opportunities for growth and relay insights to the sales team. Collect referrals from existing clients to boost revenue and expand the customer base. Actively contribute to building a strong, engaged customer community. Team Collaboration and Training Train new sales team members on the product, processes, and best practices. Collaborate closely with internal teams to ensure alignment and successful customer outcomes. Requirements Strong knowledge of remote support tools like Anydesk and TeamViewer. Familiarity with ticketing tools and processes, including Azure DevOps. Excellent interpersonal and communication skills for client interaction and escalation handling. Experience in coordinating with backend teams and managing integrations with third-party platforms. Proven ability to manage customer relationships, collect feedback, and drive customer satisfaction. Why Join Us Be part of one of the fastest-growing companies in the real estate tech domain globally. Join a team that has achieved extraordinary milestones in a short span. Contribute to an ambitious global expansion plan, including two new countries and five more Indian cities this year. Work on cutting-edge solutions that are transforming how businesses operate in the real estate industry.

We are looking for an experienced Customer Success Manager to lead and mentor our team of Customer Success Executives. This role involves ensuring smooth onboarding, driving customer adoption, resolving escalations, and fostering long-term customer relationships. You will work closely with cross-functional teams to improve customer satisfaction, retention, and ultimately, revenue growth. As a key player in the Customer Success team, you will be responsible for providing strategic guidance to clients and the team, helping them maximize the value of our product. Key Responsibilities Customer Onboarding & Engagement Lead and manage the onboarding process for new clients, ensuring they experience seamless integration and adoption of the platform. Conduct in-depth product training and provide ongoing support to customers, helping them get the most out of the platform. Serve as the primary point of contact for assigned customers, establishing strong, trust-based relationships and advocating for their needs. Customer Support & Issue Resolution Provide timely responses to customer queries, offering expert advice and troubleshooting assistance when needed. Effectively handle escalations by addressing high-priority issues and ensuring resolution within the defined timelines. Collaborate with the backend teams to report and resolve product bugs or technical issues, coordinating with other departments as necessary. Utilize remote support tools like Anydesk and TeamViewer to troubleshoot customer problems and provide hands-on assistance when required. System & Process Management Manage and maintain CRM tools to ensure accurate and up-to-date customer records, ensuring every customer interaction is tracked. Create, manage, and follow up on tickets within Azure DevOps for bug fixes and feature requests, ensuring customer issues are resolved quickly. Coordinate with third-party platforms, including real estate portals and social media sites, for any necessary integrations or technical support. Customer Satisfaction & Retention Monitor customer health metrics such as CSAT (Customer Satisfaction) and NPS (Net Promoter Score) to track satisfaction levels and identify opportunities for improvement. Proactively address at-risk customers and work to reduce churn by implementing retention strategies and providing timely intervention when needed. Adhere to First Response Time (FRT) standards for all customer communications, especially through platforms like WhatsApp Business, to ensure a high level of service consistency. Revenue Growth & Community Building Identify cross-sell and upsell opportunities, working closely with the sales team to share insights and strategies that can drive additional revenue. Collect referrals from satisfied clients to help grow the customer base and expand business opportunities. Actively contribute to building a strong customer community, encouraging engagement and loyalty through educational content, webinars, and product usage tips. Team Leadership & Collaboration Lead, mentor, and manage a team of Customer Success Executives, providing guidance on best practices, performance expectations, and professional development. Collaborate closely with cross-functional teams, including sales, product, and marketing, to ensure customer success initiatives are aligned with overall business objectives. Train and onboard new team members, helping them understand the product, processes, and customer success best practices. Track team performance and provide regular feedback to ensure high standards of service and engagement are maintained. Requirements 7-8 years of experience in a Customer Success or Account Management role, ideally within a SaaS or technology-driven environment. Proven experience in escalation handling and resolving complex customer issues with a high level of customer satisfaction. Familiarity with CRM systems like Salesforce, HubSpot, or similar platforms, and experience using remote support tools such as Anydesk or TeamViewer. Strong proficiency with ticketing tools like Azure DevOps, with a solid understanding of creating and managing support tickets for product issues. Exceptional interpersonal and communication skills, with the ability to build rapport, manage customer relationships, and handle difficult situations effectively. Demonstrated ability to lead a team, manage customer retention efforts, and identify opportunities for account growth. Analytical mindset with the ability to interpret customer data and feedback to drive actionable improvements in the customer experience. Why Leadrat Dynamic Work Environment: Be part of a fast-paced, innovative company where your contributions make a significant impact. Career Growth: Excellent opportunities for professional development and career advancement within the Customer Success team and beyond. Competitive Compensation: Attractive salary and benefits package. Collaborative Culture: Work with cross-functional teams and contribute to shaping the customer experience across the organization.

Make outbound calls and consistently follow up with assigned leads to ensure engagement and conversion. Build strong, trust-based relationships with clients by understanding their needs and delivering tailored solutions. Drive revenue generation by conducting cold calls, follow-ups, and converting leads into potential clients. Deliver engaging demos and presentations online, showcasing product features to prospective clients. Conduct market research to identify client needs, analyze trends in CRM software, and recommend suitable solutions. Clearly explain Leadrat s offerings, address customer queries, and provide guidance on selecting the right products. Resolve customer issues promptly and professionally to ensure a superior client experience. Meet and exceed revenue and sales targets with a results-driven approach. Occasionally deliver physical demos to clients upon specific requests. Requirements Hands-on experience with CRM software is essential. B2B sales experience is highly advantageous. Excellent communication, interpersonal, and problem-solving skills. Strong persuasion, negotiation, and presentation abilities to drive results. Target-oriented mindset with the ability to excel in a collaborative team environment. Proactive and self-motivated with an eagerness to understand client needs and adapt to market trends. Why Join Us Be part of one of the fastest-growing companies in the real estate tech domain globally. Join a team that has achieved extraordinary milestones in a short span. Contribute to an ambitious global expansion plan, including two new countries and five more Indian cities this year. Work on cutting-edge solutions that are transforming how businesses operate in the real estate industry.

We are seeking a dynamic and motivated Pre-Sales Executive to join our team. The ideal candidate will play a key role in lead generation, customer engagement, and supporting our sales team. Strong communication skills in both Hindi and English, experience with cold calling, lead generation, and CRM tools are essential for this role. Key Responsibilities Conduct outbound calls to prospective customers to generate leads and identify opportunities. Understand customer needs and propose relevant solutions effectively. Manage and maintain the lead database using CRM tools. Collaborate with the sales team to ensure seamless transition and follow-up on leads. Achieve and exceed daily, weekly, and monthly lead generation targets. Communicate fluently and professionally in Hindi and English to engage customers effectively. Required Skills and Qualifications Proven experience in cold calling and lead generation. Proficiency in using CRM tools for lead management and reporting. Excellent verbal and written communication skills in both Hindi and English. Strong interpersonal skills with the ability to build rapport with customers. Self-motivated, goal-oriented, and a team player. Preferred Qualifications Bachelor s degree in Business, Marketing, or a related field. Experience in the Real Estate domain is a plus. Why Join Us Opportunity to work with a dynamic and innovative team. Career growth and development in a fast-paced environment. Competitive compensation and benefits.

We are looking for an experienced and proactive HR Manager to lead our human resources function and help shape the culture and structure of the organization. The ideal candidate will work closely with the founder and leadership team to build strong HR frameworks, ensure compliance, and foster a productive and positive work environment. Key Responsibilities Develop, implement, and maintain HR policies, procedures, and best practices. Work closely with the founder to align HR strategies with organizational goals. Lead recruitment and onboarding processes to attract and retain top talent. Manage payroll, PF, ESI, gratuity, and all statutory compliances. Ensure proper employee documentation and maintain HR records. Oversee performance management, reviews, and employee development. Handle employee relations, grievance resolution, and disciplinary actions. Support in organizational planning, change management, and internal structuring. Drive initiatives related to employee engagement, culture-building, and retention. Requirements Bachelor s or master s degree in Human Resources, Business Administration, or a related field. Minimum 5 years of experience in an HR managerial role. Strong understanding of Indian labor laws and compliance. Experience handling payroll and statutory obligations. Excellent interpersonal, communication, and leadership skills. Ability to manage sensitive situations with professionalism and discretion. Proficiency in HR software/tools and Microsoft Office Suite. Why Join Us Be part of one of the fastest-growing companies in the real estate tech domain globally. Join a team that has achieved extraordinary milestones in a short span. Contribute to an ambitious global expansion plan, including two new countries and five more Indian cities this year. Work on cutting-edge solutions that are transforming how businesses operate in the real estate industry.

We are looking for a dynamic and proactive HR Associate who has complete knowledge of HR operations, Indian labor laws, hiring processes, and administrative functions . The ideal candidate should be extroverted, confident in public speaking, and possess strong communication skills . Key Responsibilities: Recruitment & Hiring: Handle end-to-end recruitment including sourcing, screening, interviewing, and onboarding. Coordinate with department heads to understand manpower requirements. Maintain a strong talent pipeline for critical roles. HR Operations & Compliance: Ensure compliance with Indian labor laws and company policies. Maintain employee records, HR documentation, and statutory registers. Assist in handling PF, ESIC, Gratuity, and other statutory compliances. Employee Engagement & Relations: Organize and participate in employee engagement activities. Address employee queries and assist in grievance handling. Actively contribute to maintaining a positive workplace culture. Administrative Duties: Oversee general administrative activities, including office supplies and facility management. Coordinate with vendors and service providers as needed. Public Interaction & Communication: Conduct HR presentations and orientation sessions for new hires. Represent HR in internal meetings and public/company events. Ensure clear communication across teams and departments. Key Requirements: Bachelor s degree or MBA in HR/Management. 2 3 years of hands-on experience in HR operations, hiring, and administration. Strong understanding of Indian labor laws and statutory compliances. Excellent communication, interpersonal, and public speaking skills . Extroverted personality with the ability to build strong professional relationships. Proficient in MS Office and HR software (HRMS). What We Offer: A collaborative and growth-oriented work environment. Opportunities to lead HR initiatives and employee engagement programs. Exposure to the complete HR lifecycle and administration.