Customer Success Executive

Job Description

Company Overview Bluesapling is a fast-growing technology and digital transformation company based in Bangalore serving businesses across the globe through its world-class enterprise solutions. We are looking for people who are passionate about understanding customer needs and helping them adopt the Software solution to their advantage and a willingness to work on brand building at a young company. Qualifications At Least graduation, preferably in commerce from prominent institute 0-1 years of experience in customer support Skills High level of empathy and aptitude to help and resolve problems for others. Learning ability to understand the software from the end user’s perspective. Oral and written communication skills to help and train clients on using the software. Good hold on English and Hindi is a must. Knowledge of Malayalam & Telugu regional language is a must. Other desirable skills: Preferably a female candidate Expressive and good communication skills Good listener and empathetic disposition Proactive in anticipating customer pain points and providing feedback to the product teams on feature usage and issues. Roles & Responsibilities Your objective will be to ensure that client is able to extract value of our solution to the fullest. You will be the first point of contact for the client and end users of the software. You will be responsible for successful transition of the customer to our solution, for client communication and coordinating with them for conducting feature demonstration and giving training sessions. You will be resolving client queries on a real-time basis. You will also report to Product team on any major issues that clients may be facing. Uphold established standards, processes and best practices in customer service. You are expected to continuously learn and build a knowledge base by reading books, understanding business, and empathizing with our customers. Skills:- Communication Skills, Effective communication and Troubleshooting Show more Show less