Customer Success Executive (Digital shelves & Brand knowledge)

Shopalyst Technologies

1 - 3 years

2 - 4 Lacs

Bengaluru

Posted:2 days ago| Platform:

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Skills Required

Reporting And Analysis Operations Management Reporting Brand data

Work Mode

Hybrid

Job Type

Full Time

Job Description

Responsibilities

Manage and own assigned clients/projects, collaborate and coordinate with a variety of global stakeholders and cross-functional teams
Responsible for all aspects of business operations as the primary point of contact right from business requirement gathering, coordinating with cross functions on feasibility checks, issue resolution, scope adherence, and service delivery.
Develop and promote key metrics and reports to measure and publish results over time
Track top opportunities through brand data and share the input periodically with relevant internal cross functions to convert it into a value proposition for the client from a SaaS product perspective
The client managing customer success executive is accountable for timelines of service delivery which is a combination of BAU and ad-hoc requests, identifying and resolving issues and conflicts across the project
Mentor and support the development of junior team members

Requirements

Overall experience of 1-3 years
Ecommerce domain operations knowledge is a must
Strong verbal and written communication skills, and experience communicating to, and working with virtual teams.
Ability to manage operational performance and reporting cycles (including the oversight of KPIs and opportunity pipeline)
Strong analytical reasoning and ability to build logical conversations/recommendations basis the daily reports aligning to the clients business perspectives
Self-motivated, innovative, and strong team player
Exceptional attention to detail, responsiveness
Highly developed personal and professional ethics

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