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Customer Success Associate

Customer Success Associate

Employment Mantras

0 - 31 years

0 Lacs

Hazratganj, Lucknow

Posted:1 day ago| Platform: Apna logo

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Skills Required

service communication marketing training certification test typing support

Work Mode

Remote

Job Type

Full Time

Job Description

Job Description: 1. Scope of work proposed to be handled: Service Partner will handle all voice calls from Flipkart (FK) customers, required languages are Hindi and English All agents shall fluently speak, write and comprehend in English, and Hindi. Criteria: 1. Excellent communication in English 2. Experience with minimum 1 year experience on paper / Graduate mandatory. 3. Experienced candidates must have minimum 1 year documented experience in any customer service – BPO/SALES/MARKETING/HOSPITALITY/AVIATION/COUNSELOR) 4. Males and Females should be Comfortable working in 24/7 shifts. 5. Six days working/ rotational off 6. Immediate joining 7. Training is paid / mandatory to clear certification post training. Screening Rounds: HR Round Functional round Psychometric test Typing test – 25/90(Minimum) Voice Versant test – Level 4 Minimum Salary: Agent – 18,000K to 21,000 K CTC / Per month basis minimum experience of one year or above.

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