Customer Service/Sales Executive

Job Title: Customer Service & Sales Executive
Company: Optiontown Software Pvt. Ltd.
Location: Pitampura, Delhi
Experience: Minimum 2 Years
Employment Type: Full-Time /Day shift
Industry: Travel / E-commerce / Airline Technology

About Optiontown

Optiontown is a global travel-tech company that originated from MIT in 2003. We offer innovative airline subscription and ancillary products that transform the way people travel. With a strong international presence, we partner with leading airlines to deliver smarter and more flexible travel experiences.

Job Summary

We are seeking a dynamic and customer-focused professional with at least 2 years of experience in customer service and sales. The ideal candidate will handle customer queries, promote services, resolve issues efficiently, and help grow revenue by up-selling and cross-selling Optiontown products.

Key Responsibilities

• Respond promptly to customer inquiries through calls, emails, and chat.
• Provide detailed information about Optiontown’s services, offers, and features.
• Assist with bookings, modifications, upgrades, and cancellations.
• Actively promote relevant products/services to boost conversions and revenue.
• Resolve customer concerns with professionalism and ensure satisfaction.
• Maintain accurate records of interactions using internal CRM tools.
• Meet daily/weekly targets for service quality and sales performance.
• Collaborate with internal teams for seamless customer support and issue resolution.

Required Skills & Qualifications

• Minimum 2 years of experience in a customer service and/or sales role.
• Excellent communication skills in English – both spoken and written.
• Strong customer handling and problem-solving skills.
• Ability to up-sell and cross-sell in a service-oriented way.
• Familiarity with CRM systems and MS Office applications.
• Experience in the travel, airline, or e-commerce industry will be an advantage.
• Bachelor’s degree in any stream (preferred in hospitality, travel, or business).

What We Offer

• Competitive salary + performance-based incentives.
• Opportunity to work on global airline projects.
• Supportive work environment and growth opportunities in a leading travel-tech firm.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Experience:

• B2B sales: 1 year (Required)

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 7827248979