Customer Service /Technical Support salary 45k call kavya@7849020010

Immediate joiners please

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently.
• Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly.
• Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction.
• Collaborate with internal stakeholders to resolve complex issues that require technical expertise.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

• 0-5 years of experience in BPO/Call Centre environment.
• Excellent communication skills in English language (written & spoken).
• Ability to work rotational shifts including night shifts (UK shift).
• Strong problem-solving skills with ability to handle multiple tasks simultaneously.
• Basic computer knowledge with proficiency in Microsoft Office applications.

Greetings From Ignites Human Capital Services

Freshers

Experienced

Freshers 35k

Experienced

35k to 45k

Two way transport

Call Hr to schedule your interviews

kavya@7849020010

navya@7848820042

suman 7848820047

Ruth 9590520040

pooja 9886112704