Posted:1 month ago|
Platform:
On-site
Full Time
Customer Service Team Leaders are responsible for coordinating teams of customer service agents and ensuring customer satisfaction. Essential responsibilities of a Customer Service Team Lead include recruiting and training employees, assigning duties, maintaining schedules, solving escalated customer issues, finding ways to improve team performance, updating operation modes, providing feedback to team members, taking disciplinary measures when necessary, maintaining office equipment and appliances, and liaising between the organization and its customers.
OVERNET TRADING PRIVATE LIMITED
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