Customer Service Specialist ( US Payroll )

Join a dedicated high-volume team committed to delivering accurate resolutions and exceptional customer service. We value collaboration and teamwork, fostering an environment where every member contributes to our collective success.

About the Role:

As a Product Support Representative, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional analytical and customer service skills. This position involves providing end-user support for the Clients Payroll and Human Resources modules, requiring keen problem-solving abilities and a commitment to quality.

Primary/Essential Duties and Key Responsibilities:

• Serve as the first point of contact for our customers, providing support via inbound phone.
• Expand your knowledge of product offerings, support policies, and delivery methods.
• Provide empathetic customer service to ensure customer satisfaction.
• Foster strong relationships with internal partners and communicate effectively across all organizational levels.
• Utilize your problem-solving skills to resolve complex customer queries.
• Thrive in a fast-paced, high-volume environment with precision and accuracy.
• Efficiently leverage various technologies and multiple screens.
• Participate in internal and external training sessions as required.

Qualifications:

• Proficient in English, with strong verbal and written communication skills.
• Ability to multitask and achieve goals in a fast-paced, metrics-driven environment.
• 1-3 years of customer service experience.
• Atleast 1 year of experience handling US Payroll.
• Demonstrated technical troubleshooting skills.
• Ability to set and manage customer expectations effectively.
• Strong collaboration and time management skills.
• Experience handling sensitive situations professionally and thoroughly.
• Highly motivated and team-oriented.
• Open to working in Eastern time zones.

Education, Certification and Additional Qualifications:

• Bachelors degree required: BCom, BA, BSc, BCA
• Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word.
• Inbound phone support experience