Customer Service Specialist in Gurgaon

Job Description

Are you a master of effective communication with a knack for problem-solving? Do you excel in providing top-notch customer service? Umbrette is seeking a Customer Service Specialist who possesses strong MS-Office skills, proficiency in written English, and fluency in spoken Hindi to join our dynamic team. Key Responsibilities Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner. Communicate effectively with customers through various channels, including phone, email, and chat. Utilize MS-Office tools to maintain accurate customer records and documentation. Collaborate with internal teams to ensure seamless customer experiences. Identify opportunities to improve processes and enhance overall customer satisfaction. Stay current on product knowledge and industry trends to better assist customers. Uphold Umbrette's commitment to excellence by meeting and exceeding customer service standards. If you thrive in a fast-paced environment and are passionate about delivering superior customer service, we want to hear from you! Join Umbrette and be a part of a team that values your skills and dedication. Apply now to embark on an exciting career journey with us. About Company: We are Umbrette, an architectural and interior design firm with a team of extraordinary architects, ingenious designers, imaginative planners, and excellent executioners. We provide complete end-to-end renovation and interior services. We are highly customer-centric and apply an analytical approach, leveraging VR technology to deliver quality solutions at the best price. Show more Show less