Customer Service Representative(Chat/Email Process)

As a Patient Support Chat Representative, your primary responsibility will be to engage with patients through chat to address inquiries, resolve issues, and provide service information. You will be expected to efficiently solve patient concerns in a manner that ensures high levels of patient satisfaction. In this role, it is crucial to maintain accurate records by logging and documenting chat conversations, resolutions, and patient feedback in a CRM system. Adherence to company policies and scripts is essential to maintain consistent service quality. Additionally, you will collaborate closely with other departments such as technical support and billing to address patient issues that require escalation. The ability to multitask is key in this position, as you will be required to handle multiple chats simultaneously while upholding high levels of accuracy and professionalism. By identifying patterns in patient complaints, you will contribute to the feedback loop and suggest process improvements where necessary. It is important to stay updated about new products, services, and features to provide patients with accurate information. This is a full-time, permanent position that offers benefits such as health insurance, leave encashment, and provident fund. The schedule will consist of fixed morning shifts. The preferred education requirement is Higher Secondary (12th Pass), and candidates with 1 year of total work experience, particularly in customer service, are preferred. Proficiency in English and Hindi languages is also preferred for this role. The work location is in person. Join our team as a Patient Support Chat Representative and make a difference in patient interactions and service quality.,