Customer Service Representative

About the job:

TCS BPS IS HIRING FOR INTERNATIONAL VOICE CUSTOMER SERVICE ROLE at MUMBAI!

Kindly go through the norms below and apply only if its relevant for you.

Job Role:

Job Location:

Experience required:

• 1-12 Years in the contact center industry

Job Requirement:

• Candidates with international customer service (VOICE) experience preferred.
• Graduate and above with minimum 12 months experience and HSC with minimum 18 months experience and maximum 12 years' experience in contact center industry.
• Flexible working in rotational shifts, including night shifts

• Fresher Candidates:

  B. Com, BA, BAF, BBI, BBA, BBM, BMS, BSc (Except IT & CS) Fresher Graduates from 2024 & 2025 Year of Passing Batch.
• BE/BTech and Postgraduates are not eligible

  (Applicable to Freshers only)

• Mode of Salary credit should be through banks from all the employers (No cash in hand)
• All educational and employment documents are mandatory to have.

Skill Requirement:

• Excellent Communication Skills
• Strong Team Player
• Strong Domain Knowledge Preferred
• Strong feedback implementation skills
• Possess Positive attitude and know to promote brand value.
• Ability to work in any shifts, the majority being night and midnight shifts

• Handle customer interactions daily with 0 availability time
• Ensure SLAs are met consistently at individual and team level.
• Meet and exceed all performance thresholds.
• Focus on Key KPI's like RSAT, AHT and customer experience.
• Constantly remain abreast of new changes
• Implement feedback and corrective actions to avoid repeat instances

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Who can apply:

Only those candidates can apply who:

1. have minimum 1 years of experience

Salary:

Experience:

Deadline: