Customer Service Representative (Pharma industry)

Job Title: Customer Service Representative (Pharma industry)

Location: Patna (East)
Experience Required: 2–3 years (preferably in sales, marketing, or the healthcare sector)

Key Responsibilities:

• Clearly and effectively communicate product information and usage across various stages of surgical procedures to current and potential customers.
• Foster long-term, trust-based relationships with customers to enhance satisfaction, promote loyalty, and position the company as a trusted healthcare partner.
• Gather relevant field-level insights and customer data to support business strategy and reporting.
• Understand customer needs and effectively close sales interactions to meet or exceed assigned territory sales targets.
• Collaborate with the company’s account manager to support and execute initiatives that drive market development.
• Ensure efficient distribution channel management to maintain consistent product availability and customer service.

Required Skills and Qualifications:

• Graduate degree, preferably in B.Sc., B. Pharma, or D. Pharma, or a science-related discipline.
• Candidate should have local area experience.
• Highly self-driven with a proactive approach to tasks and responsibilities.
• Strong interpersonal and verbal communication skills.
• Solid foundation in consultative and persuasive selling techniques.
• Proven ability to manage and maintain strong customer relationships.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Experience:

• sales, marketing & healthcare industry preferred: 2 years (Required)

Work Location: In person