Customer Service Representative

Company: OneRoot.farm

Location: Bengaluru | On-site

Salary: ₹15,000 – ₹18,000/month

Job Type: Full-Time

About OneRoot.farm

OneRoot.farm is dedicated to building strong connections with farmers and supporting them in growing and marketing their crops effectively. We work closely with the agricultural community to provide reliable support, resources, and services that empower farmers and improve productivity.

Role Overview

We are looking for a Customer Service Representative (CSR) who will be the first point of contact for our farmers and partners. The ideal candidate will handle inquiries, resolve issues, and ensure farmers receive the best possible support.

Key Responsibilities

* Serve as the main contact point for farmers and customers, addressing queries via phone, WhatsApp, and in-person.

* Maintain strong farmer relationships by offering timely updates and solutions.

* Record and manage farmer details, crop updates, and service requests in the system.

* Coordinate with internal teams to resolve customer issues effectively.

* Provide clear communication regarding crop schedules, pricing, and services offered.

* Ensure customer satisfaction by following up and providing regular feedback.

Requirements

* Graduation in B.Sc. Agriculture preferred (not mandatory).

* Strong communication skills in Kannada, Hindi, and English.

* Basic computer knowledge (MS Office, WhatsApp, Email).

* Ability to build trust and rapport with farmers.

* Problem-solving attitude with patience and empathy.

* Previous experience in customer support or farmer relations is an added advantage.

What We Offer

* Competitive salary: ₹15,000 – ₹18,000/month.

* On-site role at our Bengaluru office.

* Opportunity to work closely with the farming community.

* A growth-oriented work culture.

* Training and support to enhance customer-handling skills.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Food provided

Work Location: In person