Customer Service Representative

Job Description: As a Customer Service Representative, your role involves handling customer inquiries and resolving issues promptly with a professional and customer-centric approach. Your communication skills, problem-solving abilities, and dedication to customer satisfaction are key to excelling in this position. Key Responsibilities: - Handle inbound and/or outbound calls, emails, or chat from customers effectively. - Resolve customer issues related to products, services, billing, or technical concerns. - Provide accurate information and guidance to customers to assist them. - Escalate unresolved issues to the appropriate department or supervisor for further assistance. - Maintain a high level of professionalism and aim for customer satisfaction in every interaction. - Document all customer interactions meticulously following standard operating procedures. - Meet performance metrics including call quality, customer satisfaction, and productivity targets. Qualification: - 12th pass Benefits: - Flexible schedule - Food provided Schedule: - Day shift - Evening shift - Monday to Friday - Morning shift - Night shift - Rotational shift Joining bonus is provided to the successful candidates upon joining this position. Work Location: This position requires you to work in person, ensuring a collaborative work environment and direct interaction with customers.,