Customer Service Representative

Job Description

We are seeking a detail-focused, customer-oriented, and professional Customer Service Representative to join our team! The ideal candidate will have previous experience in a similar setting and keep customer satisfaction at the heart of everything they do. The focus of the role is to take incoming calls from customers to service their requests in a timely manner. Responsibilities -Answer incoming calls from customers and assist them with their queries. -Verify customers' identity by following company procedures before discussing any accounts, products, or information. -Keep customers' information up to date on the internal CRM system. -Manage inbound and outbound calls in a timely manner -Follow communication “scripts” when handling different topics -Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives -Build sustainable relationships and engage customers by taking the extra mile -Provide friendly, courteous service to customers at all times and ensure they finish their call with you satisfied and happy. -Escalate customer complaints to the management. -Ensure customers are kept up to date with the progress of their request or service. -Work in line with company KPI’s regarding call volume and service levels.