Gemba NextGen Consulting and Training

Company Description Gemba NextGen is a training and consulting company specialized in PMP, Agile, and Quality Management training. Established in 2022 and registered in 2024, we provide corporate-level trainings and certifications in a variety of areas, including Lean Six Sigma, ITIL, and Scrum. Our highly skilled career counselors are dedicated to understanding your career requirements and suggesting the right courses and trainings. Our support team is committed to providing the highest level of customer service. Role Description This is a Part Time Contractual Role based in Noida with 50% Work-From-Home flexibility . The Customer Service Representative will be responsible for handling customer inquiries, providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks include responding to customer queries via phone, email, or chat, resolving customer issues, and maintaining customer records. Salary offered and Shift Timing 10K per month salary, 6 Hours per day of work, Fix Sunday OFF with major Indian festivals Offs (Total 10 Festive Holidays) No work pressure, just need to complete the calls and make logs correctly Qualifications Excellent Spoken English and Hindi is a MUST Excellent communication skills and listening skills Good typing speed, Min 15 Words per minute Making outbound calls / Answering incoming call queries Sending Emails, updating daily call logs in Excel 12th Pass/ Graduate Experience in a similar role is a plus Show more Show less