Customer Service Representative Marketplaces

Company Description

Safecastle supercharges brand presence online across marketplaces, pushing the boundaries of innovation. With world-class strategies and billions of historic data points, we strategically expand brands globally through multiple sites and brands.

Role Description

This is a full-time remote role for a Customer Service Representative Marketplaces at Safecastle. The role involves daily tasks related to customer service, support, satisfaction, and experience across various marketplaces. This role requires customer support during US hours.

Qualifications

• Customer Service Representatives, Customer Support, and Customer Satisfaction skills
• Customer Service and Customer Experience skills
• Experience with customer calls, email communication and more.
• Excellent communication and problem-solving skills
• Ability to work independently and remotely
• Experience in e-commerce or online marketplaces is a must especially eBay , Walmart and Amazon a plus
• Strong organizational and time management skills