Customer Service Representative

50 years

0 Lacs

Posted:22 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

KServe BPO Private Limited is a Business Solutions Provider known for successful multi-lingual campaigns for clients worldwide. Founded in 2003, KServe has over 50 years of combined experience and more than 150 employees. The company provides innovative and cost-effective business solutions across various industries in India, UK, USA, the Middle East, North Africa, and South East Asia. KServe operates from its state-of-the-art 10,000 sq.ft. facility in Mumbai, India.


Role Description

This is a full-time on-site role for a Customer Service Representative, located in Thane. The primary responsibilities include handling customer inquiries, providing excellent customer support, ensuring high levels of customer satisfaction, and enhancing customer experience. The role requires managing and resolving customer issues in a timely manner.


Qualifications

  • Skills in Customer Service, Customer Support, Customer Service Representatives
  • Experience in customer satisfaction and customer experience management
  • Exceptional communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Proficiency in multi-lingual communication is a plus
  • Previous experience in a BPO or customer service role is preferred
  • A high school diploma or equivalent; additional qualifications will be a plus

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