Customer Service Representative

Job Description

Sales Consultant (Outbound – US Process) Job Location: Gurugram, Haryana (Work from Office) Shift: Night Shift (Aligned with US EST hours) Type: Full-time | Immediate Joiners Preferred Note: Both side cabs (within 30 kms) Salary is credited on the 10th of every month Training period is unpaid Working schedule : 5.5 days a week Training duration : 5 days Shift Timings : Rotational Shifts Job Overview We are hiring energetic and driven Sales Consultants for our outbound US process. You will engage with potential clients from leads transferred by our Telemarketing (TM) team and close high-quality deals. This is a performance-focused sales role suited for professionals with experience in US-based outbound calling. Key Responsibilities Handle outbound calls transferred by the TM team and close deals. Manage the complete sales lifecycle, including agreement signings. Use dialer systems and manual calling methods effectively. Follow pre-defined scripts and lead qualification filters. Maintain consistent follow-up with prospects and clients. Achieve and exceed monthly sales targets. Maintain daily logs and accurate reports of all sales activities. Requirements Education: Minimum 12th pass (High School or equivalent) Experience: 1+ years in outbound international sales (preferably US market) Age Limit: Up to 35 years Key Skills Excellent communication skills (verbal & written – English) Strong negotiation and sales-closing abilities Familiarity with dialer tools and CRMs Ability to adapt and modify scripts as needed Self-motivated, reliable, and target-driven Work Conditions Night shift based on US Eastern Time (EST) Must be comfortable working weekends as needed Shift timing may adjust with Daylight Saving changes Salary & Incentives Fixed Salary: From 18,000 to ₹45,000/month Incentives: Start at ₹60,000/month upon target achievement High performers average ₹1.5+ lakhs/month Perks & Benefits Free two-way cab service within 30 km of office ₹3,000/month travel allowance if using own vehicle Annual performance appraisals Training, mentorship, and career growth support Collaborative and rewarding team environment Note: While our registered office is in Noida, this is a full-time on-site role based in Gurugram, Haryana . Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹45,000.00 per month Benefits: Health insurance Provident Fund Work from home Schedule: Night shift US shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Gurgaon Sector 17, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What are your salary expectations? Are you okay to travel to Gurugram? Can you join us immediately? Do you have experience working with Telesales process? Experience: International voice process: 1 year (Required) Language: English (Required) Shift availability: Night Shift (Required) Overnight Shift (Required) Work Location: In person