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Customer Service Representative

Customer Service Representative

0 - 4 years

|

3 - 6 Lacs

Posted:20 hours ago| Platform:

Apply

Skills Required

international voice process inbound calls us voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Responsibilities / Authorities

Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

Knowledge & Skill Requirement

Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
Prior international BPO work experience preferred

Working Hours: • Shift will be in any of United States of America time zones • Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Interested Candidate

Kindly Contact: HR Muskan -6281014525

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