Job
Description
About The Company
NIIT is a globally recognized leader in talent development and workforce solutions, dedicated to empowering individuals and organizations through innovative training programs and skill enhancement initiatives. With a strong presence across multiple countries, NIIT partners with leading corporations to bridge the skills gap and foster sustainable growth. Committed to excellence and continuous learning, NIIT offers a wide range of professional courses, certifications, and corporate training services tailored to meet industry demands. The organization prides itself on its experienced faculty, cutting-edge curriculum, and a proven track record of transforming careers and enhancing productivity for its clients.About The Role
We are seeking enthusiastic and dedicated Customer Service Executives to join our team working with Wipro, a prominent name in the global IT and business services sector. This role involves providing exceptional support to US-based healthcare clients through inbound and outbound calls. As a Customer Service Executive, you will serve as the primary point of contact for customers, addressing their queries, resolving issues, and ensuring a positive experience with the company's services. The position offers an excellent opportunity to gain exposure to the US healthcare domain, develop communication skills, and build a rewarding career in customer service. The role requires working during night shifts, with a safe and reliable drop facility provided for your convenience. Training and ongoing support will be provided by NIIT to help you succeed in this dynamic environment.Qualifications
The ideal candidate should possess strong communication skills, a proactive attitude, and a willingness to learn. Freshers are encouraged to apply, and candidates with six months or more of relevant experience will have an added advantage. Prior experience in a call center or BPO environment is beneficial but not mandatory. Candidates from diverse educational backgrounds are welcome, as graduation is not compulsory for this role. However, candidates from B.Tech, IT, and MBA backgrounds are not eligible to apply. The key requirement is fluency in English, with clear and confident voice communication, a neutral accent suitable for international callers, and excellent command over grammar and sentence structure. A positive attitude, adaptability to rotational shifts, and a customer-centric approach are essential for success in this role.Responsibilities
The primary responsibilities of the Customer Service Executive include handling inbound and outbound calls for US healthcare clients, providing accurate and courteous assistance, and maintaining detailed call records. You will be expected to adhere to standard operating procedures, meet performance metrics related to quality, accuracy, and customer satisfaction, and demonstrate strong listening and communication skills. Flexibility to adapt to rotational shifts is crucial, as is the ability to work efficiently in a fast-paced environment. Additionally, you will be responsible for ensuring a professional and empathetic approach to customer interactions, resolving issues promptly, and contributing to the overall satisfaction of clients. Continuous learning and improvement are encouraged to enhance service quality and personal development.Benefits
Joining NIIT as a Customer Service Executive offers numerous benefits, including the opportunity to work with a reputed global brand like Wipro and gain valuable experience in the US healthcare domain. The role provides a night shift schedule, which is ideal for individuals seeking flexible working hours, along with a safe and reliable drop facility for commuting. NIIT also offers comprehensive training and ongoing support to help you excel in your role. This position opens doors to career growth in the customer service and healthcare sectors, providing a platform to develop professional skills, enhance communication abilities, and build a successful career path within a supportive environment.Equal OpportunityNIIT is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, gender, age, religion, disability, or any other characteristic protected by law. We believe in providing equal employment opportunities to all qualified individuals and promoting a culture of respect, fairness, and integrity. Our hiring practices are designed to ensure that every candidate receives a fair evaluation based on their skills, experience, and potential to contribute to our organization's success.
