Customer Service Representative

Job Description

Job Description: Customer Service Representative Project Role : Customer Service Representative Project Role Description : Provide functional, technical, or administrative support to resolve customer problems and queries. Summary As a Customer Service Representative, you will be essential in ensuring customer satisfaction and maintaining positive relationships with clients. Your role involves addressing customer inquiries, troubleshooting issues, and providing timely and accurate solutions. You will collaborate with cross-functional teams to improve the customer experience and contribute to the overall success of the organization. Roles & Responsibilities Expected to perform independently and become a Subject Matter Expert (SME). Actively participate in team discussions and contribute to problem-solving. Assist customers in resolving their queries and issues. Provide technical support and guidance to customers. Troubleshoot and diagnose network-related problems. Collaborate with internal teams to resolve complex customer issues. Maintain accurate records of customer interactions and transactions. Identify opportunities for process improvement and suggest solutions. Professional & Technical Skills Must Have Skills : Proficiency in Enterprise Network Operations. Good to Have Skills : Experience with network monitoring tools. Strong understanding of network protocols and technologies. Knowledge of routing and switching concepts. Experience in troubleshooting network issues. Familiarity with network security principles. Excellent problem-solving and analytical skills. Effective communication and customer service skills. Additional Information Minimum of 2 years of experience in Enterprise Network Operations is required. This position is based at our Indore office. A graduation degree is required.