Customer Service & Operations Credit Delivery Team Manager

Role Overview: Join us as a Customer Service & Operations Credit Delivery Team Manager in India. This role requires you to deliver positive customer and business outcomes by providing subject matter expertise in various capacities. You will analyze, assess, and deliver projects, change initiatives, and regulatory changes affecting systems, processes, customer experiences, and propositions. Stakeholder interaction and managing complex relationships internally and externally will be key responsibilities, ensuring delivery aligns with operational requirements and customer/business needs at the associate level. Key Responsibilities: - Provide expertise in regulatory, system, process, product, or customer proposition impacts on operations - Analyze changes to the business operating model and recommend approaches for successful deployment - Review credit documentation such as loan applications, disclosures, and credit evaluations - Support technology partners in driving system improvements and resolving defects/incidents - Assist in producing policy-related credit products and MI for assurance and compliance objectives - Provide knowledge to design architecture, business processes, tech, and data solutions - Act as an internal consultant to establish effective standards, processes, and controls Qualifications Required: - Credit operations experience in a leadership role - Knowledge of best practices, processes, and emerging credit ops thinking - Familiarity with credit operations, process management, and products - Ability to develop business and technical architectures - Understanding of technology governance - Knowledge of internal and external regulatory frameworks Note: No additional details about the company were provided in the job description.,