Customer Service & Operations Analyst, (Webchat)

As a Customer Service & Operations Analyst at our company, you will have the opportunity to positively impact our customers and colleagues by delivering successful outcomes. You will actively participate in initiatives aimed at improving customer service, processes, and procedures, while honing your analytical skills to advance your career in a fast-paced environment. Key Responsibilities: - Provide crucial support to customers and colleagues in our contact centers by responding to and investigating queries - Offer support on business processes, policies, and procedures - Develop an understanding of customer and business needs to suggest improvements for increased efficiency - Identify barriers to performance and coordinate improvements to enhance efficiency - Work closely with operational centers, providing coaching and support to increase efficiency and knowledge - Keep accurate records of day-to-day operations, log incidents, and identify trends - Review manual or ineffective processes for automation or enhancement - Maintain a focus on improving customer service and experiences Qualifications Required: - Excellent planning and organizational skills with good attention to detail - Excellent written communication skills - Minimum 6 months to 1.5 years of hands-on experience in an International Chat or Email process - Graduation or post-graduation degree. Preferred 2023 or 2024 pass outs - Comfortable working in 24*7 shifts - Proficiency in Microsoft Office tools such as PowerPoint, Excel, and Word Join us in India for this role and be part of a team that thrives through various working options tailored to individual needs. As a Customer Service & Operations Analyst at our company, you will have the opportunity to positively impact our customers and colleagues by delivering successful outcomes. You will actively participate in initiatives aimed at improving customer service, processes, and procedures, while honing your analytical skills to advance your career in a fast-paced environment. Key Responsibilities: - Provide crucial support to customers and colleagues in our contact centers by responding to and investigating queries - Offer support on business processes, policies, and procedures - Develop an understanding of customer and business needs to suggest improvements for increased efficiency - Identify barriers to performance and coordinate improvements to enhance efficiency - Work closely with operational centers, providing coaching and support to increase efficiency and knowledge - Keep accurate records of day-to-day operations, log incidents, and identify trends - Review manual or ineffective processes for automation or enhancement - Maintain a focus on improving customer service and experiences Qualifications Required: - Excellent planning and organizational skills with good attention to detail - Excellent written communication skills - Minimum 6 months to 1.5 years of hands-on experience in an International Chat or Email process - Graduation or post-graduation degree. Preferred 2023 or 2024 pass outs - Comfortable working in 24*7 shifts - Proficiency in Microsoft Office tools such as PowerPoint, Excel, and Word Join us in India for this role and be part of a team that thrives through various working options tailored to individual needs.