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Customer Service & Operations Analyst

Customer Service & Operations Analyst

NatWest Markets

0 - 4 years

4 - 5 Lacs

gurugram

Posted:14 hours ago| Platform:

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Skills Required

operations analyst senior analyst customer service operations banking investigation customer service subject matter expert customer experience business continuity monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

As our Customer Service & Operations Analyst, you ll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues. You ll also support the unit leader by allocating work, making sure processes are followed and helping in the development of business continuity plans.

Your day-to-day activities will include:

Authorising and investigating all transactions to defined KPIs
Providing specialist support by monitoring and sharing MI
Collecting and analysing the required information from the customers and businesses
Reviewing processes which could be enhanced to improve the customer experience
Performing processing and quality checks on cases processed by team based on process SOP s and Agreed Guidance

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Customer Service & Operations Analyst