Customer Service & Operations Analyst

• We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
• You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
• You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
• We're offering this role at senior analyst level
  

Your Day-to-day Will Include

• Authorising and investigating all transactions to our KPIs
• Collecting and analysing the required information from the customers and businesses
• Reviewing processes which could be automated or enhanced to improve the customer and business experience
  

You’ll Also Demonstrate

• An awareness of changes in trends, policies and regulations
• An understanding of our industry and its customers
• Experience of managing stakeholder relationships
• Conduct regular screenings of clients and transactions against various sanctions lists
• Stay updated on changes in sanctions and AML regulations.
• Practical experience with screening tools and techniques for identifying high-risk individuals or entities will be added advantage
• Strong learning skills with the ability to apply attention to detail to deliver error free processing
• Good knowledge and experience in AML and sanctions policy