Customer Service & Operations Analyst

Join our digital revolution in NatWest Digital X where we strive to create effortless and secure digital experiences for our customers. Organizing ourselves around the principles of engineering, protecting, and operating, we aim to engineer simple solutions, protect our customers, and operate smarter. Embracing flexibility, we offer various working options to enable our people to thrive. As a Customer Service & Operations Analyst based in India, you will play a crucial role in delivering successful outcomes for customers by investigating their queries and understanding their needs. By liaising with customers and businesses, you will collect accurate information to resolve their issues and have the opportunity to become a subject matter expert within the bank. This role is positioned at a senior analyst level, offering a platform to enhance your reputation and skills. Your responsibilities will include maintaining a clear understanding of customer and stakeholder needs to provide appropriate solutions for complex issues. Supporting the unit leader, you will allocate work, ensure process adherence, and contribute to business continuity planning. Daily tasks will involve authorizing and investigating transactions, providing specialist support through monitoring MI, analyzing customer and business information, and reviewing processes to enhance the customer experience. To excel in this role, you must possess strong customer service skills, industry knowledge, and the ability to thrive in a fast-paced environment. Demonstrating an awareness of industry trends, policies, and regulations, as well as a thorough understanding of products, processes, and banking systems, is essential. Moreover, experience in CDD Remediation, including conducting CDD/EDD/TDD reviews and validating client information from internal and external sources, is required. A minimum of 18 months of relevant experience in AML/CDD/KYC is necessary, showcasing your ability to make informed decisions and provide clear justifications for reviews conducted. This role is part of the India Career Fair 3.0 Programme and is ring-fenced for internal talent from other business units as per the hiring manager's preference. Join us in shaping the future of digital banking at NatWest Digital X.,