Customer Service

About the Role:

We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing friendly, efficient, and accurate support across various channels such as phone, email, and live chat. You will help resolve inquiries, provide product or service information, and ensure an excellent customer experience.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Process orders, forms, applications, and requests accurately.
• Identify and escalate priority issues to the appropriate internal teams.
• Stay up-to-date on product knowledge, company policies, and procedures to deliver accurate information.
• Contribute to team efforts by achieving individual and group performance targets.
• Gather customer feedback and share insights to improve service processes.

Job Types: Full-time, Permanent, Fresher, Volunteer

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time

Schedule:

• Day shift
• Fixed shift

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9266094752Expected Start Date: 25/07/2025